Training Models
Model 1: Self-Guided
Staff are introduced to the tools in a meeting or via group communications (e.g., team-wide email).
SUGGESTED ROLES & RESPONSIBILITIES
Provider Lead(s)
Share announcement and information about tools.
Share feedback and troubleshooting challenges with DOHMH or ACS.
SUGGESTED FEEDBACK & COMMUNICATION CADENCE
Provider lead(s) capture staff feedback and share agency communications about tools quarterly.
AVAILABLE TRAINING RESOURCES
Model 2: Structured Training
Staff are trained on tools through 1-3 remote or in-person sessions. Training sessions can be incorporated into existing staff meetings or onboarding curriculum.
SUGGESTED ROLES & RESPONSIBILITIES
Provider Lead(s)
Share announcements and information about tools.
Share feedback and troubleshooting challenges with DOHMH or ACS.
Training Lead(s)
Schedule and plan training session(s).
Onboard and train staff on tools via training session(s).
SUGGESTED FEEDBACK & COMMUNICATION CADENCE
Training lead(s) capture staff feedback and share agency communications about tools quarterly.
Model 3: Hands-On
Staff are trained on tools through monthly remote or in-person sessions. Training and troubleshooting team provide real-time support and ongoing training to new staff.
SUGGESTED ROLES & RESPONSIBILITIES
Provider Lead(s)
Share announcements and information about tools.
Share feedback and troubleshooting challenges with DOHMH or ACS.
Training Lead(s)
Schedule and plan initial training session(s).
Onboard and train staff on tools via training session(s).
Training & Troubleshooting Team
Provide ongoing support for staff for using tools.
Regularly organize and provide training to new staff.
SUGGESTED FEEDBACK & COMMUNICATION CADENCE
Training leads capture staff feedback and share agency communications about tools bimonthly.
You can find this and more information about training in the Step-by-Step Training Guide.